Face Squarely: What is important is the way you face your client. This will convey the message that you are trying to get across. Your body must be turned a little away from the person you are talking to but your face must be directly towards them. This is to ensure that the person does not feel threatened or intimidated.
Keep An Open Posture: Crossed legs and arms might send a negative message to the person you are talking to. However, if you keep an open posture then the person you are talking to will feel more comfortable talking to you and this will send a positive message.
Lean: You must lean towards the person so they know that you are taking an interest in what they have to say. This also shows that you are involved in the conversation.
Use good eye contact: Maintaining a good eye contact with a client ensures to them that you are listening. Lack of eye contact could give a negative message and the client will feel uncomfortable talking to you as they will believe that you are not listening or are distracted.
Be relaxed: Egan argues that it is important not to fidget, and it is important to feel comfortable and relaxed with your own behaviour. If you are relaxed then the person you are talking to will feel more relaxed and comfortable too.
Keep An Open Posture: Crossed legs and arms might send a negative message to the person you are talking to. However, if you keep an open posture then the person you are talking to will feel more comfortable talking to you and this will send a positive message.
Lean: You must lean towards the person so they know that you are taking an interest in what they have to say. This also shows that you are involved in the conversation.
Use good eye contact: Maintaining a good eye contact with a client ensures to them that you are listening. Lack of eye contact could give a negative message and the client will feel uncomfortable talking to you as they will believe that you are not listening or are distracted.
Be relaxed: Egan argues that it is important not to fidget, and it is important to feel comfortable and relaxed with your own behaviour. If you are relaxed then the person you are talking to will feel more relaxed and comfortable too.